A CAREER WITH RDG ZAMBIA
RDG offers competitive compensation, annual performance reviews, weekly professional development chats, a fun, supportive work environment, medical insurance, workplace accident scheme, and opportunities for continued professional career growth within a fast-growing global enterprise.
RDG believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
ADMINISTRATIVE EXECUTIVE - LUSAKA - NOVEMBER 30TH 2021
RDG Zambia is looking for a highly motivated Administrative Executive with a passion for renewable energy and rural financial inclusion to join the Lusaka team. The role requires managing the day-to-day operations of RDG Service Center located in Lusaka Town. They will join a team with an ambitious agenda to deliver performance across critical business functions, ensuring efficient operations that maximum customer and employee satisfaction.
POSITION SUMMARY
The Administrative Executive is responsible for a wide range of duties, such as customer inquiries, providing support by overseeing and facilitating stock management, monitoring & reporting on admin expenditures and general office services.
RESPONSIBILITIES
· Creates and maintains office stock records.
· Record repossessed and faulty units and share reports with Stock department weekly.
· Sending of all stock kept for more than 30 days back to HQ weekly.
· Attend to walk in customers and assist with daily enquiries
· Accounts for and maintains an expense record for all administration related expenses.
· Maintains an updated filing system for all administration related matters.
· Ensures office equipment such as printer(s); copiers are maintained in good order.
· Manages, coordinates and monitors the general maintenance and repair of facilities.
· Coordinates and manages the workplace; in addition to ensuring that high level of cleanliness is maintained.
· Maintains and tracks office inventory; tracks stock levels and places orders as required.
· Prepares monthly administration reports.
· Ensure adherence to the Administration policies and procedures
SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
· Minimum of Bachelor’s degree holder in any relevant field
· Minimum 3 years work experience
· Excellent communication and interpersonal skills
· Proactive and good problem-solving skills
· High level of confidence and ability to establish communication with others.
· Proficient in MS word, Excel and Power point
· Ability to prioritize and work with minimum supervision.
To apply, send your CV and cover letter via email to: rdgzambia@gmail.com by the end of the day Tuesday, 30th November 2021. Job title should be referenced in email subject line.
ADMINISTRATIVE EXECUTIVE - MKUSHI - NOVEMBER 30TH 2021
RDG Zambia is looking for a highly motivated Administrative Executive with a passion for renewable energy and rural financial inclusion to join the Mkushi (Central Province) team. The role requires managing the day-to-day operations of RDG Service Center located in Mkushi. They will join a team with an ambitious agenda to deliver performance across critical business functions, ensuring efficient operations that maximum customer and employee satisfaction.
POSITION SUMMARY
The Administrative Executive is responsible for a wide range of duties, such as customer inquiries, providing support by overseeing and facilitating stock management, monitoring & reporting on admin expenditures and general office services.
RESPONSIBILITIES
· Creates and maintains office stock records.
· Record repossessed and faulty units and share reports with Stock department weekly.
· Sending of all stock kept for more than 30 days back to HQ weekly.
· Attend to walk in customers and assist with daily enquiries
· Accounts for and maintains an expense record for all administration related expenses.
· Maintains an updated filing system for all administration related matters.
· Ensures office equipment such as printer(s); copiers are maintained in good order.
· Manages, coordinates and monitors the general maintenance and repair of facilities.
· Coordinates and manages the workplace; in addition to ensuring that high level of cleanliness is maintained.
· Maintains and tracks office inventory; tracks stock levels and places orders as required.
· Prepares monthly administration reports.
· Ensure adherence to the Administration policies and procedures
SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
· Minimum of Bachelor’s degree holder in any relevant field
· Minimum 3 years work experience
· Excellent communication and interpersonal skills
· Proactive and good problem-solving skills
· High level of confidence and ability to establish communication with others.
· Proficient in MS word, Excel and Power point
· Ability to prioritize and work with minimum supervision.
To apply, send your CV and cover letter via email to: rdgzambia@gmail.com by the end of the day Tuesday, 30th November 2021. Job title should be referenced in email subject line.
ADMINISTRATIVE EXECUTIVE - SOLWEZI - NOVEMBER 30TH 2021
RDG Zambia is looking for a highly motivated Administrative Executive with a passion for renewable energy and rural financial inclusion to join the Solwezi team. The role requires managing the day-to-day operations of RDG Service Center located in Solwezi Town. They will join a team with an ambitious agenda to deliver performance across critical business functions, ensuring efficient operations that maximum customer and employee satisfaction.
POSITION SUMMARY
The Administrative Executive is responsible for a wide range of duties, such as customer inquiries, providing support by overseeing and facilitating stock management, monitoring & reporting on admin expenditures and general office services.
RESPONSIBILITIES
· Creates and maintains office stock records.
· Record repossessed and faulty units and share reports with Stock department weekly.
· Sending of all stock kept for more than 30 days back to HQ weekly.
· Attend to walk in customers and assist with daily enquiries
· Accounts for and maintains an expense record for all administration related expenses.
· Maintains an updated filing system for all administration related matters.
· Ensures office equipment such as printer(s); copiers are maintained in good order.
· Manages, coordinates and monitors the general maintenance and repair of facilities.
· Coordinates and manages the workplace; in addition to ensuring that high level of cleanliness is maintained.
· Maintains and tracks office inventory; tracks stock levels and places orders as required.
· Prepares monthly administration reports.
· Ensure adherence to the Administration policies and procedures
SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
· Minimum of Bachelor Degree holder in any relevant field
· Minimum 3 years work experience
· Excellent communication and interpersonal skills
· Proactive and good problem-solving skills
· High level of confidence and ability to establish communication with others.
· Proficient in MS word, Excel and Power point
· Ability to prioritize and work with minimum supervision.
To apply, send your CV and cover letter via email to: rdgzambia@gmail.com by the end of the day Tuesday, 30th November 2021. Job title should be referenced in email subject line.
CUSTOMER SERVICE EXECUTIVE - LUSAKA - NOVEMBER 30TH 2021
RDG Zambia is looking for a highly motivated Customer Service Executive with a passion for renewable energy and rural financial inclusion to join the Lusaka HQ team. They will join a team with an ambitious agenda to deliver life changing products and excellent customer service to households across Zambia.
POSITION SUMMARY
A Customer Service Executive’s primary responsibility is to ensure a customer receives exceptional service, support, repayment & retention through departmental day to day functions, to establish standard and protocols to promote customer satisfaction.
RESPONSIBILITIES
- Build rapport with customers by handling each and every customer call in a courteous, and professional manner
- Ensures consistently communicates the correct product and services information during each call.
- Obtains; communicates; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
- Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
- Ensure that the quality of each call is in compliance with predefined quality parameters.
- Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Supervisor.
- Utilizes the system and resources provided by the Company to respond to customer queries and requests.
- Appropriately escalates customer queries to the Supervisor and ensure speedy resolution of the same.
SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
· Minimum of Bachelor’s degree holder in any relevant field.
· Minimum 3 years work experience.
· Excellent listening skills, uses appropriate probing techniques to facilitate clear understanding. of queries and thus provide appropriate and accurate solutions to customer’s queries.
· Good typing speed and computer skills, particularly with regards to Microsoft office applications.
· Good communication skills including a clear voice, and fluency in English and local languages.
· Ability to work in a team environment.
· Ability to maintain a calm disposition particularly in stressful work situation.
· Displays a positive attitude, ability to remain positive and energetic throughout a work day.
· Updates self on products and services by reading new products information and participating. in training opportunities.
To apply, send your CV and cover letter via email to: rdgzambia@gmail.com by the end of the day Tuesday, 30th November 2021. Job title should be referenced in email subject line.
CUSTOMER SERVICE SUPERVISOR - LUSAKA - NOVEMBER 30TH 2021
RDG Zambia is looking for a highly motivated Customer Service Supervisor with a passion for Leadership, renewable energy, and rural financial inclusion. The Supervisor reports to the Operations Manager and joins a team with an ambitious agenda to to deliver life changing products and excellent customer service to households across Zambia.
POSITION SUMMARY
The Call Center Supervisor is responsible for ensuring delivery of exceptional customer service through day to day management of Customer Care Executives. This would involve managing, motivating, rewarding, recognizing, coaching, developing and resolving day-to-day operational issues.
Furthermore, the Call Center Supervisor is responsible for closely working with the management across various support functions. Fostering an environment of continuous improvement to ensure the efficient and effective management of the call center, through planning, organizing and analyzing the utilization of resources.
RESPONSIBILITIES
· Assists the Organization Operations in the day-to-day management of the call center through the implementation of operations process and procedures; and reward and recognition program's and suggests improvements thereof.
· Assist and support Marketing team by responding and escalating their queries on time.
· Participates in the establishment of work procedures and processes pertaining to operations management.
· Ensure employees have a clear understanding of goals / values and performance expectations.
· Promotes an effective working environment through ensuring the Customer Service Executives have the appropriate resources to perform their duties.
· Demonstrates good leadership whilst developing and coaching Customer Service Executives to improve their skills and knowledge.
SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
• Minimum of Bachelor’s degree holder in any relevant field.
• Minimum 5 years work experience.
• Excellent interpersonal skills to successfully a team.
• Good level of understanding of the operations processes with respect to manpower. programming, workflow, work assignments, competence, possession.
• Good analytical skills to be able to interpret data.
• Good time management and multi-tasking skills.
• Excellent computer skills to facilitate preparation of reports and data analysis.
• Ability to identify trends and take appropriate corrective action.
• The applicant should not have any current disciplinary and/or performance issues.
To apply, send your CV and cover letter via email to: rdgzambia@gmail.com by the end of the day Tuesday, 30th November 2021. Job title should be referenced in email subject line.
STOCK SUPERVISOR - LUSAKA - NOVEMBER 30TH 2021
RDG Zambia is looking for a highly motivated Stock Supervisor with a passion for Leadership, renewable energy, and rural financial inclusion. The Supervisor reports to the Finance Manager and joins a team with an ambitious agenda to deliver high performance to ensure secure and cost effective stock management.
POSITION SUMMARY
The Stock Supervisor manages employees and maintains supplies and stock inventories in warehouses and shops. Conducting daily activities such as training staff, updating incoming and outgoing Stock records, monitoring inventory levels, preventing losses, negotiating contracts, being present at the reception and shipment of products. Stock Supervisors should demonstrate supply chain management knowledge.
RESPONSIBILITIES
· Execute, supervise purchase of Stock and ensure maintenance of stock levels.
· Maintaining accurate record of inventory and stock management systems according to set standards.
· Ensure the regulation of in-stock level complies with inventory parameters and developing inventory control models that promote lower cost, shorter lead times and reduced stock levels.
· Involved in the forecast of supply and demand to obtain information necessary for the continuity of supply chain.
· Carry out assessment of supply chain to identify risks and develop solutions useful in minimizing losses.
· Collaborate with Management to ensure manufactured products are of consistent quality.
· Oversee the placing of orders to ensure requested Products are delivered on time.
SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES
- Minimum of Bachelor’s degree holder in Business Administration or Management.
- Minimum 5 years work experience.
- Database Management & Strategic planning.
- Shipment coordination & Inventory restocking.
- Good analytical skills and be able to interpret data.
- Proficient in MS word and Excel to facilitate preparation of reports and data analysis.
- communication and interpersonal skills.
- Good time management.
- multi-tasking skills.
- problem-solving orientated.
- Pay attention to details.
To apply, send your CV and cover letter via email to: rdgzambia@gmail.com by the end of the day Tuesday, 30th November 2021. Job title should be referenced in email subject line.