RDG operates with a network of Sales agents located across rural and urban areas. The Sales agents are tasked with visiting communities and households, demonstrating the benefits of RDGs range of Solar powered products. RDG also operates Service centers in provincial towns, helping to support Sales agents and offering customers an opportunity to visit RDG.

RDG products are available on both cash and PAY-AS-YOU-GO (PAYG) basis. Customers can apply to receive a product loan and be approved within 5 minutes. Once approved, the customer makes a small initial deposit to receive the items. Thereafter, the customer makes weekly or monthly PAYG repayments to receive a ‘Power Keycode’, which is entered into the battery system.  Once entered, the battery will remain on until the keycode has expired. Customers continue to make repayments until the pre-agreed loan total has been paid off. Once fully paid off, the system becomes permanently unlocked, allowing the customer to enjoy unlimited usage of the product.