A CAREER WITH RDG
RDG offers competitive compensation, annual performance reviews, weekly professional development chats, a fun, supportive work environment, medical insurance, workplace accident scheme, and opportunities for continued professional career growth within a fast-growing global enterprise.
RDG believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
IT Specialist - Zambia
JOB Title: IT Specialist
Location: Lusaka
Department: Operations
Reports To: Head of Operations
Employment Type: Fixed Term Contract
We are seeking a highly skilled and motivated IT specialist to join our team. The ideal candidates will be responsible for managing organizations IT infrastructure, Projects, optimization of CRM or any systems specific to Pay-As-You-Go (PAYG) operations.
Responsibilities:
System Management
· Manage all RDG hardware and software components including licenses, network and desktops
· Provide active participation in all RDG Technology projects
· Manage system integrations
Data Management:
- Maintain and ensure the accuracy and integrity of customer data within the CRM system.
User Support and Training:
- Provide training and support to CRM system users, including sales and customer service team
- Address user inquiries, troubleshoot issues, and ensure system adoption.
· Provide basic IT support for RDG employees including troubleshooting hardware and software issues
Integration and Data Exchange:
- Integrate the PAYGo CRM system with other relevant software and systems to streamline data exchange.
- Ensure seamless communication between the CRM and other IT systems.
Reporting and Analytics:
- Support IT decision-making processes with data-driven recommendations.
IT Infrastructure Management:
- Oversee the day-to-day operation of the company's IT infrastructure, including servers, networks, and data centres.
- Ensure system availability, performance, and security.
Hardware and Software Support:
- Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
Security and Data Protection:
- Implement and manage IT security measures to protect company data and systems from cybersecurity threats.
- Regularly update and patch software to address security vulnerabilities.
System Maintenance and Upgrades:
- Perform routine system maintenance, including software updates, bug fixes, and patches.
- Plan and execute system upgrades to take advantage of new features and improvements.
Documentation:
- Maintain comprehensive documentation of CRM system configurations, customizations, and user guides.
- Develop and update documentation for system processes and workflows.
IT Policy and Compliance:
- Ensure that IT policies and procedures are developed, documented, and adhered to.
- Monitor compliance with IT-related regulations and standards.
Qualifications for IT Support
· Bachelor's degree in computer science or engineering or related field, preferred
· A+ and Linux+ Certification, preferred
· 5-10 years of experience in a similar role
· Experience troubleshooting systems
· Skilled in database programming and software installation
Email to send CV& cover letters: careers@rdg-home.com
Closing Date: 14th January 2026
Field Operations Specialist - Zambia
Job Title: Field Operations Specialist - (3 positions)
Reporting Structure
Reports To: Credit Supervisor
Supervisors: Credit Agents
Employment Type: Fixed Term Contract
Place of Work: North Western-Solwezi, Central-Kabwe, and Southern-Choma
Interacts With: Credit Department, Sales, Marketing, Operations, Customers, and Key Stakeholders
Job Purpose
The Field Operation Specialist is fundamental to the successful implementation of the Credit Strategy with regards to efficient management of customer loan repayments. S/he is integral to the implementation of sustainable collections activities targeted at collections effectiveness and loss reduction.
The role is responsible for the Implementation/execution of credit risk mitigation initiatives, encompassing credit culture enhancement, arrears collection and custody of delinquent assets.
The role reports into the Credit Supervisor, S/he will work cross-functionally with commercial, operations, and field teams on the ground.
Key responsibilities
Portfolio Management
• Responsible for Portfolio management of Active & PAR loans in the regions assigned.
• Implement collections initiatives and projects according to the Collections strategies in the zone.
• Actively identify and escalate immediate & long-term regional portfolio risks and coordinate timely solution-based actions to closure.
• Receive and escalate feedback on Portfolio Performance from all key stakeholders in the regions.
• Monitor early warning credit KPIs and devise contingency plans to manage losses proactively for the regions.
• Ensure there is on one-month reduction in bad debts across the region through cross-functional initiatives.
• Suggest new indicators to help steer customer repayment behaviour.
• Drive high integrity & ethics in the Customer-facing staff involved in repayments (FTE or Contract) by implementing risk mitigating policies in place.
• Enforce control mechanisms in place for satisfactory quality assurance on Policies & SOPs.
• Conduct trainings regarding credit KPIs for the field teams across the zone.
• Offer proactive support during Credit campaigns to drive repayments growth and loss reduction, this includes training, sharing correct information, feedback, and campaign performance reports.
RDG Energy.
• Generate innovative ideas to improve team involvement in portfolio ownership & management in the region.
• Devise & Implement credit management initiatives in cost efficient manner to maximize ROI across assigned zone.
• Responsible for improving collections and meet monthly targets.
Team Management
• Oversee the work of the Credit Agents.
• Collaborate with Commercial leaders to manage assigned portfolio.
• Indirectly oversee the activities and productivity of all Sales Agents supporting their daily activities with data on Portfolio Health.
• Month on month improvement on number of active Sales agents in Green PH.
Required Skills & Experience
• Minimum University degree in Business administration or related field
• 2+ years’ work collections and recoveries, credit support or similar, particularly in sectors like Retail financial services or any related field. Paygo Loan industry – an added advantage.
• Ability to collaborate with cross-disciplinary, diverse teams.
• Good interpersonal skills
• Proficiency in one or more local languages spoken by our customers is a big plus.
• Excellent written and verbal communication in English.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to use analytical and critical thinking skills in a customer-focused context.
• Self-motivated and able to multitask and work with minimal supervision
• Strong team player, with high work ethic and integrity
• At least 1 year old Motorcycle driver’s license.
Send your updated CV and cover letter to careers@rdg-home.com
Closing Date: 16th January 2026.